Upon moving in, you will receive an e-mail with your username and password. If you have problems with the internet or you do not receive this information, please contact "Foreningen Kollegienet Odense" by e-mail: leder@kollegienet.dk or by phone (+45) 6314 4457. Kollegienet's webpage can be reached here.

You can pay your bill at a local bank or through your e-bank account. We do not accept cash or credit card at the office of Kollegieboligselskabet. You are liable for all fees regarding international transfers.

Please note, that not all banks accept payment in cash, if you do not have an account in that bank.

You can find all necessary payment information in the information letter that you received along with your lease.

The first bill includes the deposit (usually 3 months of rent) + rent for the first month or the first half-month in case your lease starts on the 15th. Rent is paid a month ahead, so you will receive a new rent bill for the following month. We usually send the bill for rent between the 15th and 23th of each month.

We usually have the move-in inspection within the first 2 weeks of your tenancy - though it is sometimes postponed due to many tenants moving in at the same time.

If there are any damages or failures in your accommodation, you must write a list of them and send to Kollegieboligselskabet by e-mail. This must be done no later than 2 weeks after your official move-in date. If your inspection is held within the first 2 weeks of your tenancy, we recommend that you bring the list to the inspection and have the janitor note them. However, the deadline for sending the list is 2 weeks after your official move-in date, whether we are able to have the inspection in this time period or not. 

We recommend that you are present for the inspection. If you or someone else participating on your behalf are not present in the accommodation at the time of the move-in inspection, the janitor will go into your accommodation and inspect the accommodation without you. It is not possible to change the time of the inspection.

You can only change room or apartment by applying for a new one. This means that you have to go through a full process of terminating the current accommodation and paying a new deposit on the new accommodation. Your deposit can't be transferred from one lease to another.

You apply for a new accommodation through Studiebolig Odense. When you have lived 6 months in a student accommodation, you will have a higher priority on the waiting list. Read more about the procedure here.